Spencer Candland

Spearheaded and successfully executed a multi-year advocacy campaign, culminating in the legal and financial dissolution of a complex organization.

Mobilized and inspired a community of survivors, building consensus and coordinated action to achieve a shared objective over a 35-year historical context.

Developed and implemented strategic pathways, including legal and financial pressure, resulting in the organization's bankruptcy and closure.

Demonstrated exceptional resilience, strategic foresight, and leadership in navigating a high-stakes, long-term challenge.

Delivered specialized consulting services, guiding web hosting companies through complex technical challenges and strategic initiatives.

Applied deep industry knowledge to advise on infrastructure optimization, system architecture, and operational best practices.

Developed tailored solutions for clients, enhancing their web hosting capabilities and improving overall service delivery.

Oversaw comprehensive maintenance and management of all servers, ensuring high availability and optimal performance for web hosting services.

Led the creation and deployment of new products and server architectures, significantly expanding service offerings and market reach.

Designed and built custom infrastructure for critical web hosting services, including DNS, Email, Optimized Wordpress, and Database systems, enhancing reliability and scalability.

Implemented robust staff training and technical education programs, fostering career advancement and enabling employees to assume greater responsibilities.

Scaled web hosting infrastructure from approximately 60 to over 20,000 servers, supporting 200,000+ DNS queries/second and managing all related internal services and security.

Architected and deployed a massive OpenStack-based cloud platform comprising 18,000+ Physical Nodes, 70,000+ CPUs, and over 180 Terabytes of RAM.

Designed and built a custom high-performance, high-reliability SAN storage system, achieving over 5 GB/s sequential read/write, 150 MB/s random read, and 1M+ IOPS for less than $0.50 per GB.

Developed and implemented a custom SDN network and high-speed deployment services for large clusters, utilizing Puppet and custom software for efficient code and system updates.

Managed multiple data center migrations (local and thousands of miles) and led generational upgrades of systems, including server, component, and operating system replacements.

Grew the technical operations team from 2 to over 55 employees, overseeing all interviewing, training, performance reviews, and fostering a 70% internal promotion rate to the architect team.

Managed daily operations for a technical support team of under 20 individuals, transitioning them to full 24/7 staffing and improving service availability.

Developed and delivered ongoing employee training programs for new hosting products (shared and VPS) and services, enhancing team expertise.

Served as the primary escalation path for complex technical issues, resolving problems that frontline employees could not address.

Administered and operated the phone system, including setting up directories and dial plans, to optimize customer communication.

Provided direct front-end technical support to customers via phone and email/tickets for shared hosting environments.

Contributed to the building of servers and desktops for 50Megs prior to its acquisition.

Assisted in the seamless transition from the original 50Megs platform to a new pool-based architecture following the acquisition.

Performed daily building and repair of PC computer systems, ensuring high functionality and reliability.

Researched compatibility issues and designed stable models for production, optimizing system performance and longevity.

Managed limited sales duties and assisted with the operation of the online store, supporting business growth.

Provided troubleshooting for end-user problems and managed returns and RMAs, ensuring efficient customer service.

Performed daily building and repair of PC computer systems, maintaining high standards for hardware functionality.

Managed and updated the online store, ensuring accurate product listings and smooth e-commerce operations.

Assisted with shipping, receiving, and order fulfillment, contributing to efficient inventory management.

Ordered equipment from vendors, ensuring timely stocking of inventory to meet customer demand.